Insurance FAQ's:

Will my purchase from be insured during shipping?

Yes. All orders sent by are insured during the shipping process. Insurance costs are included in the purchase price of all our products.


What should I do if I believe my parcel has been lost during shipping?

If you believe your order has been lost during shipping you should contact

Please allow 14 days from your date of purchase for your order to arrive.


What happens if my order does get lost during shipping?

If an order is lost during shipping, Opal-Trader will take all reasonable steps to locate it. If the order cannot be located then you will be credited the full purchase price of your order. Either the money can be refunded into your nominated account or a credit can be arranged, allowing you to purchase another product from us. If the refund option is chosen, all monies will be credited to your account no later than 14 days from the time you notified us.


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