Last Updated April 20th, 2006
At Opal-Trader.com we understand that when purchasing online the buyer's experience is limited to a photograph and a description. We take great care and pride ourselves in giving sound, accurate information to our clients. Some of the beautiful attributes of opal are the breathtaking play of the colors; the way the magical patterns emerge, dance and transform when the opal is viewed from distinctive angles under differing light conditions….there is only so much a camera can capture.
With this in mind Opal-Trader.com offers our customers the opportunity to experience first hand the beauty of the opal they have chosen, and… if for ANY reason you are not 100% completely satisfied with your purchase from Opal-Trader.com after you receive it, then please feel free to return it and we will gladly give you a full refund on the purchase price. (excluding freight and insurance charges).
All products purchased from the opal-trader.com website may be returned with the exception of custom made jewelry and rough opal packages. Read the special terms for rough opal and custom jewelry here.
However you MUST notify opal-trader.com of your intention to return no later than 21 days from the day of delivery via telephone, fax or e-mail.
The actual product must be returned by the customer within 30 days from delivery date.
Customers must pay all insurance and freight charges when returning products.
All refunds will be made available within 10 days from product return and verification via your nominated account. For other arrangements please contact Opal-Trader.com
Please quote your Order ID # in ALL circumstances.
Should you experience difficulties in returning your purchase within the required timeframe, then please contact Opal-Trader.com immediately; who may at their discretion, extend the period of return.
We believe this provides you, our valued customers the opportunity to decide whether the opal you have chosen is the perfect piece for you…and to provide ease of mind when purchasing from our site.